Refund Policy

1. The free audit

The free audit costs nothing, so there is nothing to refund. You can keep it whether or not you hire us.

2. Maps Fix-Up

Full refund if you ask within 5 days of payment. After 5 days, the payment is non-refundable because the work has started.

3. Monthly plans (Maps Care and Maps Growth)

• Monthly plans are billed in advance, in US dollars, and renew automatically each month until you cancel.
• You can cancel any time. To stop the next charge, email hello@dsvp.digital at least 7 days before your next billing date.
• We confirm your cancellation in writing within 2 business days.
• Cancelling stops future billing. Work continues until the end of the month you have already paid for.
• You can get a full refund of a monthly charge if you ask within 5 days of that charge. After 5 days, that month’s charge is non-refundable.
• If we receive your cancellation less than 7 days before your next billing date, that next charge still goes through and is not refundable (the 5-day refund does not apply to it); your plan then ends after that final paid month, and we keep working through it.

4. Website packages (Starter Website and Business Website)

• If work has not started yet, you get a full refund.
• Within 5 days of payment, you get a full refund.
• After 5 days, the payment is non-refundable because design and writing work has started.
• Once the website is delivered and you have approved it, the payment is non-refundable.

5. Billing mistakes

If you are charged twice, charged the wrong amount, or charged after we confirmed your cancellation, tell us and we will refund that charge in full.

6. How to ask for a refund

Email hello@dsvp.digital and include:

• Your name and your business name
• The date and amount of the payment
• The reason for your request

Please never send card numbers or banking details by email. We reply within 2 business days. Approved refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank.

7. Payment disputes

If something about a charge looks wrong, please email us before opening a dispute or chargeback with your bank. Most issues can be sorted out faster directly with us.

8. Changes to this policy

If we change this policy, we will update this page and the “Last updated” date. Changes do not apply to payments made before the change. See also our Terms and Conditions.